Airports: How to Get Insights from Passengers The Airports Council International’s list of the world’s 20 busiest airports shows that traffic at these hubs increased 4.7% in 2016 to over 1.4 billion passengers. Globally, in 2016, the number of people traveling by air grew by 5.6%. These figures make it obvious that, just to stay competitive and ultimately increase revenue, airports and airlines need to continuously improve services through infrastructure changes supported through a journey of digital transformation. RECENT ADVANCES Current airport experiments reveal the trends and challenges: • Improve passenger autonomy and luggage tracking: Passengers want more control over check in and boarding. Delta Airlines started luggage tracking with RFID that includes an up-to-the-minute

Join for free to read