Challenge • Needed to implement a new quality management system to replace internally developed software. • Wanted a quality management system that would support and maintain ISO 9001 certification. • Required a system that could support the organization’s internally developed Industrial Management System (IMS) initiatives. • Needed a system that could becustomized to meet the natureand specificity of the business. • Wanted a system that would enable employees to take ownership over their work, allowing them to view feed back and follow up of various business processes (e.g. tracking customer complaint and resolution processes). Solution • Implemented Intelex’s Quality Management System. • Special focus on Quality Nonconformance and Audits module. • Wide-scale implementation, with approxim

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