AIDcares significantly improved its operations using ManageEngine's Applications Manager, achieving 24/7 visibility, a 90% reduction in MTTR, and saving 200 hours annually through task automation. The tool provided real-time monitoring, root cause analysis, and enhanced application performance, enabling AIDcares to deliver timely and high-quality services. By reducing help desk calls and optimizing resource allocation, the organization increased productivity and focused more on serving individuals with developmental and health challenges, improving their quality of life.

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