White Paper Abstract A strong service strategy is a critical component to enhancing laboratory operations and enabling laboratory excellence, directly supporting a company’s core competencies and objectives. A purposeful strategy facilitates maximizing scientists’ time for science, instrument fleet uptime to support those personnel, and operational expenditure. When analyzing laboratory service strategies, four distinct methodologies have become common industry practice: each instrument type serviced by its own original equipment manufacturer (OEM), a single supplier handling service of all equipment, a single partner offering vendor consolidation (including use of in-house teams), or an optimized program model in which a network of providers is actively managed by a single strate

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