Afnity Water Case Study Afnity Water enhances cusomer experience with cloud-based call centre services from Puzzel The Requirement Afnity Water wanted to replace its traditional PBX sysem with a cloud-based solution that could: Accommodate increased call volumes Enhance cusomer satisfaction Meet regulatory targets The Solution Puzzel (formerly Intelecom’s contact centre entity) provided a single CTI (computertelephony integration) framework that captures caller and agent data efectively . This ensures the right agent skills are deployed at all times and enhances the overall cusomer experience. The Outcome Puzzel’s cloud contact centre solution sreamlines the end-to-end call delivery process and improves cusomer satisfaction Superior integration capabilities create efective CTI framework In

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