Afnity Sutton Case Study Web Chat capabilities from Puzzel helps build multi-channel contact centre and support digital transformation for one of England’s larges housing associations With over 65,000 homes and a 100-year hisory , Afnity Sutton is one of the larges housing associations in England. It provides afordable housing across 120 Local Authorities to 161,000 residents up and down the country from Newcasle-upon-T yne in the North Eas, to Plymouth in the South Wes. Business Requirements As part of the housing association’s “Future Foundations” business transformation programme, Afnity Sutton looked for increased efciencies and to provide residents with a wider choice of communication channels. To support the programme Afnity Sutton has taken advantage of Puzzel’s (formerly Intelecom’

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