Affinity Water creates a digital-first employee service experience and minimizes regulatory risk
Affinity Water creates a digital-first employee service experience and minimizes regulatory risk
3 PagesCUSTOMER STORY Industry: Utilities Location: Hatfield, UK Size: 1,400 employees Affinity Water creates a digital-first employee service experience and minimizes regulatory risk Reputation and SLAs maintained during period of industry reform Reduces risk of regulatory fines Requests now fulfilled through self-service 85% Affinity Water re-imagines the employee service experience Affinity Water is the largest water-only supplier in the UK. The company’s IT operation is responsible for delivering a range of IT services to 1,400 employees. Previously outsourced, the company initiated a bold move to bring all IT services and projects back in-house to kick-start its digital-first strategy. Ben Wilson, IT Services Manager, Affinity Water, explains: “We wanted to make a strate
