3 steps to digital-first business growth Modernize, automate, and optimize with ServiceNow Technology Service Operations Introduction Now, more than ever, information technology is the foundation for business growth. As organizations adopt a digital-first strategy, demand for digital services is exploding, driven by new market opportunities, the quest for efficiency and agility, and emerging trends such as hybrid work. And you’re in the hot seat to deliver. However, you face major challenges. If you’re like many technology leaders, your budget isn’t keeping pace with demand—and the budget you have is consumed looking after a myriad of legacy tools. Your processes don’t scale. And while you want to deliver great experiences and reliable services, the truth is that the volume an

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