www.nice.com About AEP Energy AEP Energy is a certified competitive retail electricity and natural gas supply provider in the United States, operating in 27 service territories in six states and Washington, DC. The company supplies electricity and natural gas solutions for nearly 430,000 residential and business customers. Based in Columbus, Ohio, and Chicago, Illinois, AEP Energy is a wholly owned subsidiary of AEP, one of the largest electric utilities in the United States and ranked 185 on the Fortune 500. AEP Energy operates a contact center in Columbus, Ohio, with approximately 40 employees. The contact center handles an average annual volume of about 130,000 customer calls. The Challenge AEP Energy predominantly sells commoditized products - electricity and natural gas – in

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