Case Study: Adult Care Contract Management: Homes for Older People (HOPS) Client: London Borough of Camden Background The HOPS project provides residential care for 120 residents together with extra care services for a further 30 tenants. The project involved the construction of 2 new purpose built facilities, the demolition of 2 outdated care homes currently run by LBC and a long term services contract with a national Care Provider. Kelsall consultancy Limited (KCL) was appointed in October 2013 to manage the contract management workstream prior to handover of the first care home and pending the appointment of a contract monitoring officer. The client was concerned that the complexity of the service contract, the sheer volume of KPIs and associated complicated payment mechanism, would me

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