Admiral Insurance : Logicalis Increased customer satisfaction and secure archiving from a content management solution. With a steadily growing customer services base, and a rapidly developing claims department, it was imperative that Admiral have a reliable IT infrastructure that improved the total customer service process. Without compromise, Admiral’s concern was the lacklustre service performance and response times due to limitations in existing hardware and applications. Admiral’s goal was to put in place a solution that: • Reduce administration and personnel costs • Ensure a more prompt response to employees and members, improving customer satisfaction • Meet customer demands for document tracking service Customer’s Business Objectives Admiral’s business objectives centered around

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