Case study: Administrative challenges of a large lump-sum offer By David W. Benbow | 29 March 2016 Our client was interested in offering lump sums to over 15,000 retirees and terminated participants in order to de-risk their pension plan. A project of this size offered communication, technical, and logistical challenges. Milliman consultants, actuaries, and call center representatives had to work seamlessly in order to meet our client’s needs. Communications Two mailings were designed for this project. The first was a one-page announcement intended to alert participants that the offer was coming, explain the basics of the offer, and make them aware of the deadline. The second mailing would contain all of the details, election forms, and required legal notices. For the second mailing, Milli

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