Our distribution customer is organized into an array of subsidiaries, business units, and other entities, each managing transactions with their own set of vendors. The vendor sets often overlap, making the relationships more complex, but just as important. This global company processes millions of vendor transactions each year; due to the disparate nature of vendor systems a small percentage will always result in unrecovered vendor credits and debit balances. The challenge is how to recover these credits without additional resources and do this in a way that supports valuable and long- standing vendor relationships. The VP of Operations knew of JPD’s track record of recovering revenue without vendor disruption, and without upfront investment. He convinced the CFO and, in 2015, the compan

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