This success story describes how Adapture provided short-term Smartsheet administration and support for a global pharmaceutical development services company when its only Smartsheet system administrator went on leave. With 440 licensed users relying on Smartsheet for daily workflows, the client needed a knowledgeable and responsive resource to answer user questions, help with configuration, and provide day-to-day operational support. Adapture covered the gap at 15 hours per week, and because the client preferred to pause enhancements during the absence, it extended the engagement for six additional months to implement efficiencies after the administrator returned. Based on strong performance, the client expanded the contract to 100 hours per month for another year, shifting ongoing operati

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