Case study www.aculab.com Aculab and TeleFaction: delivering powerful customer measurement tools As much as businesses rely on automation, the stark reality is that an overemphasis on technology can damage the relationship between a company and its clients. While machines excel at executing specific tasks, they are typically not built to take nuance, attitude and emotion into account. That?s where TeleFaction comes in. A Danish-based provider of customer behavior management solutions, TeleFaction is keenly aware of the balance between technology and human interaction. The company has a solid portfolio of advanced technology that gathers and measures information from multiple customer contact points. This data is used to accurately gauge customer satisfaction, brand l

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