Aculab and HTK Horizon: Aculab powered IVR revolutionizes management of self- service information IVR solutions Aculab Case Study The challenge HTK deploys its cloud-based Horizon IVR solution across a range of market sectors, including retail, telecoms, and the public sector . The needs of HTK’s customers are many and varied, and their demands for IVR and self-service capability required the development of an innovative solution that offers a personalised and relevant call experience for each caller . HTK’s Horizon IVR technology needs embrace: ? IVR and self-service functionality ? Reliable telephony software ? Support for virtual platform instances ? Elastic, scalable platform ? No capital expenditure The solution HTK chose Aculab’s telephony software for its cloud-based Horizon

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