Case Study
Aclara Software Applications, centerpiece of PPL EU’s Customer Communication Initiative, improve first call resolution, web site traffic and customer
Aclara Software Applications, centerpiece of PPL EU’s Customer Communication Initiative, improve first call resolution, web site traffic and customer
www.Aclara.com | (800) 297-2728 | Create Your Intelligent Infrastructure ™ CASE STUDY Aclara Software ® Applications, centerpiece of PPL EU’s Customer Communication Initiative, improve first call resolution, web site traffic and customer satisfaction Problem Under Pennsylvania law and PUC regulations, PPL Electric Utilities (PPL EU) is required to buy electricity supply from the competitive wholesale market for customers who do not ch