ACHIEVING GLOBAL UNIFORMITY AND ENHANCING THE CUSTOMER EXPERIENCE ABOUT WESTERN UNION ® www.nice.com CASE STUDY CUSTOMER PROFILE: Financial Services/Money Transfer WEBSITE: Westernunion.com LOCATION: 24 contact center sites in 15 countries BUSINESS NEED: , Achieve conformity among the multitude of disparate systems around the globe , Enable a consistent customer experience while optimizing performance and cost NICE SOLUTIONS:

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