In early 2018, one the world’s leading retail and consumer goods brands shifted its focus to improve its digital business and was looking to migrate to using cloud-based tools to support those initiatives. While they had always been at the forefront of retail technology, they had not modernized their core desktop environment. And at the time, their IT team was struggling with an ever-growing list of applications and platforms to manage, and the support demands of a large, multi-generational user base. Challenge Moving to a Modern Desktop with Windows 10 and Office 365 T o address these issues and align to a broader company focus, their CIO sponsored an initiative in of the fall of 2018 to digitally transform the organization – a key component of which included an immediate migra

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