Absa Bank used Riverbed Aternity to gain full visibility into customer and employee digital experiences across 45,000 devices. This improved monitoring of legacy banking applications, reduced War-Room incidents, and sped up issue resolution. Aternity helped identify inefficiencies, like ATM transaction delays and failing laptop batteries, enabling proactive fixes. The solution enhanced productivity, faster banking processes, and better customer service. Adoption expanded from retail to corporate banking, improving resilience and agility. Absa now resolves incidents within an hour and plans to continue improving experiences with Aternity.

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