During their 80 years on the Malaysian market one of the nation’s leading and innovative insurers established a network consisting of 45 branches and bancassurance distribution partners. Today the company provide various health and protection insurance products to the country’s population and manage investments across a broad range of asset classes in the market. Their commitment to providing high-quality services led to the decision to improve and speed up their workflow. Challenge The OCR solution previously employed for workflow automation was unsatisfactory in terms of accuracy, speed and human resources, requiring double data entry and verification, as well as a host of operators to keep the process going. When combined, all of these factors made the solution outdated and s

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