Abbey Impact 360 Success Story: CUSTOMER: ABBEY INDUSTRY: Financial Services SOLUTIONS AND SERVICES: • Impact 360 ® Quality Monitoring* REGION: EMEA LOCATIONS: 9 sites, 7 in the UK and 2 in India NUMBER OF AGENTS: 2500 RESULTS: • Increased customer satisfaction by 5% • Significant increase in first call resolution • Average call handling times reduced be 10% • Quality assessment questionnaires now online rather than manual completion • Improved

Join for free to read