Case Study

AARP Increases Member Satisfaction And Operational Efficiency With WAUSAU Integrated Receivables

AARP Increases Member Satisfaction And Operational Efficiency With WAUSAU Integrated Receivables

AARP INCREASES MEMBER SATISFACTION AND OPERATIONAL EFFICIENCY WITH WAUSAU INTEGRATED RECEIVABLES Goal AARP needed to speed up transaction and customer correspondence processing, reduce costs and deliver better member service. Challenge AARP handles 2.98 million pieces of mail per month, including over 60 types of remittance documents. Additionally, customer correspondence handling was 100% manual. Solution WAUSAU’s Integrated Receivables

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