Summary AAA of Washington offers a variety of services, including travel plans and road-side assistance for motorists. But perhaps their largest service is an insurance provider. They work with nine different companies, incorporating some 130,000 policies, and are the largest personalized insurance agency in the state of Washington. AAA of Washington serves clients through 85 agents across 26 locations in the state. Challenge Much like the move from fold-up maps to navigation apps on mobile phones, AAA of Washington was looking to digitize the manual, paper-based processes that supported its insurance business. Agents working in the field, traveling to meet customers in-person created challenges when it came to initiating a contract, completing and signing it, delivering it b

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