A Timely Response Helps New York Turn the Lights Back On
A Timely Response Helps New York Turn the Lights Back On
2 PagesCASE STUDY A TIMELY RESPONSE HELPS NEW YORK TURN THE LIGHTS BACK ON Customer Challenge Living in the 21st century, it is pretty easy to take modern conveniences such as utilities for granted. However, one fateful day last summer, some unfortunate New Yorkers learned how electricity can disappear in a flash. A massive flood caused electrical power outages in the boroughs of Manhattan, Queens and the Bronx. Making matters worse was the stifling
