A TECHNOLOGY INNOVATOR WANTED INNOVATIVE SOLUTIONS FOR ITS CUSTOMER EXPERIENCE TEAM CASE STUDY A major smartphone manufacturer was exploring new approaches to drive productivity in their contact centers. They achieved outsized growth by embracing solutions that were more creative than their competitors’, and they wanted to apply this approach to their customer experience. Like most tech companies, they also had aggressive goals. The smartphone company wanted to see boosts in agent productivity that were staggering by industry standards. They connected with Augment, a conversational AI provider who focuses on improving digital customer experience through technology that pairs humans and AI. Executing this agent-focused AI strategy delivered compelling results. Managing Complexity Wh

Join for free to read