Customer reference The bank is renowned for advising its customers in all areas of individual, corporate and SME customer banking and financial services. The bank prides itself on providing outstanding customer service. Widely regarded to be the “caring” bank, and believes that creating stakeholder value starts with business operations. New challenges • Lack of process conformance • New merger, creating need for alignment of processes • Weak operational excellence impacting customer experience • 80-100 applications without linkage to a process/ system • 2,500 processes with no single source of truth Software AG solutions • ARIS Process Transformation & Management • webMethods Integration • webMethods Business Process Management Key benefits • Increased operational efficiency

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