Review & Insights Transformation What we discovered: When you’re a major high street retailer, having stability in IT is vital. But M&S had 97 key IT roles that were filled by contingent staff, when they should have been permanent. ??? Solution: M&S wanted to make the switch from contingent to permanent staff in just 5 months, so we had to get moving. We immediately put a dedicated team on the case, with a dedicated on-site lead. Our flexible res

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