: : : C A S E S T U D Y : : : Many businesses make intensive use of soft- ware made by SAP and it thus accounts for a substantial chunk of the IT budget – and Aus- trian mechanical engineering and technology group Andritz is no exception in that regard. The situation is not a satisfactory one, however. “We wanted to know how the costs of our SAP system generally compared, and what specific measures we could take to improve it,” is how Kla

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