A solution in record time Juan Ignacio Martinez Beltran, Head of IT Systems at ILBOC explained that in order to meet customer demands ILBOC needed to rely on technology to automate and manage the exchange of information with its customers. The company had two clear objectives; fi rst, the chosen solution had to be a recognized player in the market and second, it had to be customizable. ILBOC evaluated various options and it was not long before they recognised that “the robust, easy to confi gure ServiceNow SaaS platform met the present and future requirements.” “We contacted SilverStorm to discuss our requirements and we were immediately convinced by the speed of their response and the knowledge demonstrated in their understanding of the problems our company faced. The conversat

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