Internal Audit, Risk, Business & Technology Consulting During a busy stretch of strong growth driven largely by acquisitions, as integration efforts progressed, the chief financial officer (CFO) of a Fortune 500 consumer products company paused to take a look at back-office processes — specifically in the payroll department. Initial scrutiny of the company’s centralized payroll function’s performance revealed a pattern of manual workarounds, errors and delayed payments — findings confirmed by other executive leaders within the company. While the problem seemed obvious, the CFO wanted a crystal-clear under- standing of the scope and depth of the payroll malfunctions in order to develop the most effective solution. Impressed by Protiviti’s track record with financial performance i

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