CASE STUDY A REAL-WORLD EXPERIENCE OF A PREMIUM PRIVATE CLOUD GLOBAL FINANCIAL TRADING COMPANY 1 INTRODUCTION Every vendor wants to sound better than the competition, and that’s especially true of cloud providers. Whether you’re talking about public cloud or private cloud, you’re being told that every cloud gives you unparalleled capabilities. The vendor may be touting simplicity, or versatility, performance or value, but however you look at it, everyone says they’re the best. There’s nothing wrong with this approach, but it obscures a critical issue. Every vendor talks about how great they are but none of them talk about what happens when something goes wrong. Your experience with problems isn’t part of the marketing spiel. Instead, it’s buried in the legalese of a service level a

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