A provider of vertically-integrated toll systems was looking for a vendor to manage their automated product suite.
A provider of vertically-integrated toll systems was looking for a vendor to manage their automated product suite.
1 PagesCASE STUDY: ONSITE-OFFSHORE DEVELOPMENT SCENARIO A nationwide provider of vertically-integrated toll systems was looking for a vendor to manage the development, post-development and defect-resolution needs of their automated product suite. This product is used to manage back and mid office operations for several toll systems, including account management, customer service, violation processing and technical services. The client was working within the bounds of flat budgets while incurring significant cost overruns. And while the project had staff, mismatches between resources and the skills required to execute the project resulted in high mid-flight attrition. Given the nature of the client’s business model, defects in billing functionality were challenging compliance and contract
