A Proactive Approach to Data-driven Observability How Zendesk Enables Greater Developer Productivity with AWS and Datadog
A Proactive Approach to Data-driven Observability How Zendesk Enables Greater Developer Productivity with AWS and Datadog
3 PagesA Proactive Approach to Data-driven Observability Case Study How Zendesk Enables Greater Developer Productivity with AWS and Datadog Case Study 1/3 datadog.com 620 8th Ave, 45th Floor • New York, NY 10018 +1 866 329 4466 Challenge To keep up with their customers’ evolving needs, Zendesk’s developers need the freedom to build new features quickly. Historically, Zendesk had used a monolithic, on-premises architecture for its production workloads, while its non- production workloads ran on Amazon Web Services (AWS). This setup created a lot of friction for their developers and made it difficult to scale. In this old setup, if a developer wanted to scale something out or create a new feature, they would have to wait for the IT team to order hardware and configure it, meaning develop
