By Victoria Chapa In Constituent Services A Personalized Solution for Better State-wide A Personalized Solution for Better State-wide Communication Communication Constituents are continuously trying to engage and communicate with state governments through various channels. Whether they are contesting a parking ticket, paying taxes, or making a vital records request, citizens often struggle to effectively communicate their needs across many departments and agencies. For political and policy reasons, governors want to connect and engage their constituents and ultimately help meet their needs. In 2013, a Republican governor in the western United States faced this problem and sought a better way to store, organize, and track constituent communication and engagement. That’s when he turned to S

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