A Parts Reference System With Subscription Service Updates
A Parts Reference System With Subscription Service Updates
1 PagesA PARTS REFERENCE SYSTEM WITH SUBSCRIPTION SERVICE UPDATES ELANDERS SOLUTION KEY CUSTOMER BENEFITS CUSTOMER CHALLENGE A major consumer appliance manufacturer needed a way to store information on over 3 million appliance parts, and make this information electronically available to their nationwide dealer and distributor locations. The challenge was to build a parts system robust enough to look up and cross reference parts information by model number, brand name, manufacturer, or a keyword search – which was needed to enhance their overall customer service for repair, replacement, warranty, and claims information. Elanders delivered a custom software application that included: • Custom Parts Reference System • CD Duplication and Subscription Service The Parts Reference System Elanders
