Background The introduction of speech recognition at Ponteland Medical Group has helped to relieve the strain on secretaries and led to a fully digitised workflow for referral letters. Nuance’s speech recognition solution, implemented by local partner VoicePower, has impressed with its high performance and workflow tools. Ponteland Medical Group is a General Practice with seven doctors in Newcastle upon Tyne. “We originally employed three secretaries. When one of them left, the team had to decide whether or not to hire a new secretary,” says IT and Information Manager Hilary Aldcroft. They decided to try and get along with only two secretaries, but it quickly proved to be too much work and something had to be done. “This was when we took a closer look at speech recognition,” says Aldcroft.

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