A model new claims process for a major car insurer
A model new claims process for a major car insurer
4 PagesWho We W orked With A leading auto insurer, with over 2 million policyholders and more than 850 agents, brokers, and car dealerships. WhA t the C oMPANY Needed To become more efficient, lower costs, and reduce lead time in its claims management process with an advanced operating model and the right tools. ho W We heLPed We turned strategy into reality with a target operating model, and applied the best technology available to redesign its automated claims process. WhA t the C oMPANY Got The insurer expects to boost capacity by 20%, reduce end-to-end cycle time by 12 days, and cut expenses by $12.5 million.. CASe S t Ud Y A model new claims process for a major car insurer Capacity is up. Losses are down. Customers are happy.Genpact | Case study | 2 A leading car insurer’s claims ma
