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A MITIE Change for Customer Service: Optimising the Business During Significant Growth

A MITIE Change for Customer Service: Optimising the Business During Significant Growth

Suiko UK
Pages 2 Pages

Case Study: MITIE A MITIE change for Customer Service: Optimising the business during significant growth The challenge was to firstly understand clearly the current state of the business through an end to end analysis of the performance during the past twelve months. Next a cross functional team from all parts of the organisation committed to mapping the processes from customer request to delivery. It soon became apparent the business had develop

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