Case Study Challenge Across the country, power outages are becoming the norm. Consequently, customers are growing increasingly frustrated and more costs are being incurred by utilities, leaving them with no choice but to pass that cost along to customers. That is why the goal for every utility is to constantly improve power reliability. Providing reliable power does more than keep customers happy, it helps reduce economic and productivity losses. One investor owned utility in Illinois had become all too familiar with frequent outages, but when it looked for help, it didn’t have to look too far. Long-standing supplier and neighbor, Bolingbrook, Illinois based G&W Electric was called upon to help the utility provide a scalable approach to distribution automation so the utility could

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