A manufacturer of engineered products based in the South-West region of the UK The project began with an end-to-end review of the business, firstly through interviews with key personnel in all areas, and then through high level as-is mapping of all the businesses processes. The interviews helped highlight areas where staff experienced frustrations which they felt contributed to excess waste within the business. The mapping sessions then enabled the documentation of these issues and made it clear where the process design was insufficient if the business was going to improve. A key finding during the early stage of the project was that the business had no improvement mechanism. Staff were very knowledgeable and had multiple improvement suggestions, but there was no structure for raising, ass

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