iQera, a leading French debt collection company, collaborated with Capgemini to enhance its debt collection processes by deploying the Pega CRM system. This digital transformation aimed to engage debtors more effectively through personalized messaging and optimized timing, ultimately increasing the debt collection ratio while reducing operational costs. The solution, developed swiftly within three months, offered a fully configurable platform that allowed for customized debtor experiences, enhancing security and user-friendliness. This approach not only improved efficiency and debtor trust but also reduced collection costs, making the system adaptable to future industry changes with its built-in flexibility and robust testing frameworks.

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