integrated solutions for call center management A leading global automotive manufacturer deploys an integrated contact center managed solution from Kelly Outsourcing and Consulting Group (KellyOCG ® ) for improved retention and service. kellyconnect.com THINK OUTSIDE. Results at a Glance CHALLENGE: ¦ Levels of staff turnover ranging as high as 79% ¦ Lack of human resources or career development policy ¦ Client’s desire for an integrated cont

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