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A Leading Caribbean Financial Group Transforms Customer Experience Through Newgen’s Retail Loan Processing Solution

A Leading Caribbean Financial Group Transforms Customer Experience Through Newgen’s Retail Loan Processing Solution

Newgen Software
Pages 4 Pages

Newgen Software helped a leading Caribbean financial group streamline its retail loan processing by automating underwriting, application handling, and compliance management. The solution eliminated manual bottlenecks, reducing loan approval delays and minimizing documentation errors. By enhancing operational efficiency and accuracy, Newgen improved the overall customer experience for 412,000 clients across Jamaica, Trinidad and Tobago, and the Dominican Republic, enabling the financial group to deliver faster, more reliable loan services and strengthen its market presence.

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