When you are a multi-million dollar company with over 240,000 customers, customer retention is a top priority. So, when our client was seeking to transform its customer-facing services and increase customer engagement, we employed state-of-the-art innovation combined with strong business competencies to develop and implement a robust omnichannel strategy. 1. As digital disruption redefines the way we interact with customers, the companies that can quickly adapt and deliver quality customer experience will succeed. Our client was struggling to transform their business and was at the risk of losing their competitive edge. The lack of a mobility solution made it impossible for them to optimize brand interactions for the growing number of customers who prefer to consume content

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