Case Study

A Hometown Bank

A Hometown Bank

Pages 3 Pages

A Hometown Bank Marquette Savings Bank has a rich history of providing the “Hometown Touch,” helping its customers make informed decisions before becoming home owners, while financially supporting only-local charities, causes, organizations, programs and institutions. To better serve the local community, improving onboarding processes and customer service skills was an ongoing strategic goal. With limited internal resources, the

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