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A High-Scoring Training Solution

A High-Scoring Training Solution

Teletech
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INDUSTRY PRODUCTS SOLUTION Communications Talent Optimization Care Services 162% Increase in Passing Rates: A High-Scoring Training Solution A global telecommunications provider thought that a rigorous new training exam would result in new employees who would provide exceptional service from day one. Instead of seeing the expected increases to customer satisfaction, the company saw increased failure rates and a 28 percent attrition rate from

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