Who We W orked With The client is the third-largest company in North America and fifth largest in the world. WhA t the C oMPANY Needed Our client was looking to transform its manual business processes, which were prone to error. It knew its processes were high-volume and labor-intensive, resulting in low first pass yield, hefty backlogs, and unhappy customers. It also wanted to build digital global business services (GBS) into its organization and needed a partner with the right domain and technology skills to help it transform. ho W We heLPed Bringing deep understanding of processes coupled with robotic process automation (RPA) experience, Genpact was chosen to help with the digital transformation. The RPA journey started with a single process, and scaled to 13 processes using 7

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