CUSTOMER SUCCESS: A Definitive Model for Accelerating Clinical Research An effective customer success model for clinical trial technologies must connect the technology to real-world application and human interactions. Reliable customer support helps companies embrace and adopt new technologies and take advantage of the resulting benefits more quickly. It can also reduce the amount of time a customer wastes when they have a question or a technical issue. In this manner, it can transform a great technology into a great solution. Easy-to-use and efficient technology is critical to the success of a clinical trial. Ideally, the technology is so seamless and easy-to-use that it requires little, if any, assistance. However, highly complex clinical trials are typically time-sensit

Join for free to read