© WorldLink Challenge: A telecommunication OEM wanted to develop a facility that could provide dynamic customer support and evolve in the physical structure and technical function in order to better serve the changing needs of national wireless telecom customers. The company’s leadership decided to deploy a multi-carrier Center of Excellence that provided support and education on its next-gen network infrastructure. The client knew any solution would need to exhibit scalability and flexibility to meet increasingly complex technology, unpredictable call volume and issue resolution demands. Solution: WorldLink provided business strategy and coordination across a complex organizational matrix. The final end-to- end solution included: • Sourcing Highly Specialized T

Join for free to read